Refund Policy

1. Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds. The Paddle Buyer Terms apply.

2. 14-day money-back guarantee

If LenzLog Pro is not right for you, you get your money back: you can request a full refund within 14 days of any payment – the first one and each renewal – without giving a reason. After the refund, Pro ends and your account continues as a free account with all your data.

3. Free trial

The 14-day trial is free of charge and requires no payment details, so there is nothing to refund.

4. How to request a refund

Use the link in your Paddle receipt or go to paddle.net and look up your order – or simply write to [email protected] or use our contact form. Refunds are made to the original payment method; depending on your bank it can take a few days until the money arrives.

5. After 14 days

After 14 days there is no refund for the current period. You can cancel at any time, and Pro remains active until the end of the paid period. Your statutory rights, in particular the statutory right of withdrawal of consumers in the EU and the UK, remain unaffected.